Spell Jar Earrings

We understand that, occasionally, situations may arise where you may need to seek a refund for your purchase. To ensure a smooth and transparent refund process, please review our refund policy below.

Refund Eligibility:

• Damaged or Defective Products: We will provide a refund or replacement for any product that arrives damaged or is found to be defective upon receipt. Please contact us within 3 days of receiving your order and provide clear photos of the damaged or defective item(s) as proof. Melted products due to high temperatures are not included.

• Order Errors: If we have made an error with your order, such as sending the wrong item or quantity, we will gladly refund your purchase or send you the correct items. Please contact us within 3 days of receiving your order to report any such errors.

Refund Process:

• To request a refund for eligible cases, please email us at dandelioncottagekc@gmail.com with the following information:

  • Your order number
  • Detailed description of the issue
  • Clear photos of the damaged or defective items (if applicable)

• Our customer support team will review your request and may request additional information or clarification if necessary.

• If your request is approved, we will process the refund to the original payment method used for the purchase. Please allow 10 business days for the refund to be reflected in your account.

Non-Eligible Cases:

We do not offer refunds for the following cases:

• Personal Preferences: If you are dissatisfied with the scent, color, or other personal preferences of the product, we are unable to provide a refund. We recommend thoroughly reading all descriptions and reviews before making your purchase.

• Allergies or Sensitivities: Please review the ingredients list before purchase to ensure it is suitable for your skin type and allergies. We do not offer refunds due to allergic reactions or skin sensitivities.

• Change of Mind: We do not accept returns or provide refunds for products due to a change of mind or buyer's remorse.

We reserve the right to amend this refund policy at any time without prior notice. Please refer to our website for the most up-to-date policy information.